FREE SHIPPING On All Domestic Orders Over $40 FREE SHIPPING On All International Orders Over $60

FAQ

ARE True Doll Beauty Products SOLD AT ANY OTHER RETAILERS?

No. True Doll Beauty is exclusively sold online at www.truedollbeauty.com 

 

Are your products cruelty-free?

 

Yes.

 

HOW OFTEN DO YOU RESTOCK?

 

We try our best to restock ASAP, but in the meantime you can subscribe to our mailing list for updates. You can also follow our social media @truedollbeauty on Instagram and Facebook. 

 

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

No changes can be made once order has been placed. 

 

WHAT METHOD IS USED FOR SHIPPING?

We ship through USPS.

 

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 4 p.m. EST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after order was placed. (during restocks, new releases & special promotions, processing time can exceed normal processing time)

 

Transit times will vary, including but not limited to: What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

 

DOMESTIC: 

First Class: 3-5 Business Days 

Priority Mail: 2-3 Business Days 

 

 

INTERNATIONAL (Does NOT include time spent at customs, border inspection facilities, etc): 

Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)

 

 

Any inquiries regarding the exact location of your package should be made to the carrier directly. We are not responsible for lost/stolen packages. 

 

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, this WILL NOT be covered or reimbursed by True Doll Beauty. 

 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. 

 

Please check with your country’s customs office to determine what these additional costs will be prior to placing your or

 

 

DO YOU OFFER RETURNS? 

All sales final. At this time to returns/refunds/exchanges are accepted. 

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you do not have to but we encourage you to.